Here’s a good idea: The Hannibal (Mo.) Police Department is starting a new program called “Coffee With a Cop.” A story in the Quincy (Ill.) Herald-Whig says Hannibal officers will be available to talk with citizens about the department and answer any questions. Police Chief Lyndell Davis says officers will be present at restaurants during typically busy periods to chat with residents gathering for breakfast or mid-morning breaks. The Hawthorne (Calif.) Police Department originally started the program as a community outreach for officers to meet with the public in a non-enforcement, non-investigative mode.
• My wife was walking through a store when she heard a man calling for his child, who had wandered away. The child’s name apparently was Marco, so the man kept shouting “Marco!” My wife wanted to yell back, “Polo” but was too nice to do so. I would have done it because opportunities like that just don’t present themselves every day.
• I have been taking glucosamine for joint aches and pains for a week on an experimental basis. It’s great. I feel young again, like maybe only 63 instead of 64.
• Following are some customer service tips from Angie Hicks of Angie’s List, that website that collects reviews of service providers. She related the tips recently on CBS-TV. I bet we all know a business or two that could benefit from putting them into practice. They are:
* Return phone calls.
* Show up to appointments.
* Under promise.
* Over deliver.
And lest you think Angie’s List was an overnight success, she started it 18 years ago in one city.
• I often delete unwanted e-mails merely by seeing where they came from or what subject is listed. But I couldn’t resist opening a recent e-mail from United Way of the Quad-Cities. These words were on the subject line: “Dawdling causes serious, lingering anguish.” Turns out they wanted me to sign up right away for a golf tournament. Well, the folks at United Way haven’t seen me play golf or they wouldn’t have asked me to participate. I used to play golf but gave it up because it was too frustrating for me and too dangerous for those around me. Had I signed up for this tournament, United Way ultimately would have experienced some “serious, lingering anguish” for inviting me to play.
Copyright 2013 by Phil Roberts, Creative Enterprises. This piece ran as a column in The North Scott Press, Eldridge, Iowa.